Return and Cancellation

Returns and Cancellation Policy – SwayamKartha

Last Updated: 25/07/2026

At SwayamKartha, we want you to love every piece you receive. We understand that buying clothing online can be tricky, and we are here to make it as smooth as possible. Please read our policy carefully before making a purchase.

Return Eligibility

We accept returns under the following conditions:

  • Wrong item received: Eligible within 7 days of delivery
  • Defective or damaged product: Eligible within 7 days of delivery
  • Size exchange: Eligible within 7 days of delivery
  • Change of mind: Not eligible
  • Custom orders: Not eligible

To be eligible for a return, the item must be:

  • Unworn and unwashed
  • With all original tags and labels attached
  • In its original packaging
  • Free from any stains, odours, or signs of use

We reserve the right to reject returns that do not meet these conditions.

How to Initiate a Return

Step 1: Contact us via email or WhatsApp within 7 days of receiving your order.

Step 2: Share your order number, reason for return, and clear photos of the issue for defects or damages.

Step 3: We will review your request and share return instructions if eligible.

Step 4: Pack the item securely in its original packaging and ship it to our return address.

Step 5: Once we receive and inspect the item, we will process your refund or exchange.

Please do not send any items back to us without first receiving return instructions from us. Unauthorised returns will not be accepted.

Return Shipping

  • For defective, damaged, or wrong items: We will cover the return shipping cost. We will provide you with a return label or reimburse your shipping charges upon submission of the receipt
  • For size exchanges: You will be responsible for the return shipping cost. We will ship the new size to you free of charge
  • For international orders: Return shipping costs are the customer's responsibility unless the item is defective or wrong

We recommend using a trackable shipping method for returns. We are not responsible for items lost or damaged during return transit.

Refund Process

  • Refunds will be issued to your original payment method within 7 to 10 business days after we receive and inspect the returned item
  • Shipping charges are non-refundable unless the return is due to our error
  • You will receive a confirmation email once your refund has been processed
  • Refunds may take additional time to appear in your account depending on your bank or payment provider

If you have not received your refund within the stated time frame, please contact your bank first. If the issue persists, reach out to us and we will assist you.

Exchanges

If you need a different size, we will gladly exchange it subject to availability.

Exchange Process:

  • Initiate the return as per the process above
  • Mention your desired size in your return request
  • Once we receive your returned item, we will ship the new size to you
  • If the requested size is not available, we will offer an alternative or process a refund

Exchanges are subject to stock availability. We recommend checking our Size Chart before placing an order to minimise the need for exchanges.

Cancellation Policy

Order Cancellation:

You may cancel your order within 24 hours of placing it, provided it has not been shipped.

To cancel your order, please contact us immediately via email  whatsapp with your order number.

Cancellations After 24 Hours:

  • If the order has not been shipped: We will try to accommodate your cancellation request, but it is not guaranteed
  • If the order has been shipped: Cancellations are not possible. You may return the item after delivery as per our Returns Policy

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items with tags removed
  • Items that have been washed, worn, or altered
  • Sale or discounted items unless defective
  • Items returned after 7 days of delivery
  • Items without original packaging or tags

Defective or Damaged Items

We take great care in packaging and quality-checking every order. However, if you receive a defective or damaged item:

  • Contact us within 48 hours of delivery
  • Provide clear photographs of the defect or damage
  • Include your order number and a brief description

We will review your request and arrange for a replacement or refund as appropriate. In case of defects caused by manufacturing, we will bear the return shipping costs.

Please note: Minor irregularities in handcrafted products, such as slight variations in embroidery, colour, or fabric texture, are not considered defects. These are part of the charm of handmade products.

Wrong Item Received

If you receive an item that is different from what you ordered:

  • Contact us within 48 hours of delivery
  • Provide a photograph of the item you received along with your order number
  • Do not remove tags or wash the item

We will arrange for the correct item to be sent to you at no additional cost. We will also cover the return shipping for the wrong item.

 Refund Timeline

Once we receive your returned item, we follow a systematic process to ensure your refund is handled promptly and transparently.

Return Request Approval:
After you submit your return request, we review it within 1 to 2 business days. We will notify you of our decision and share return instructions if your request is approved.

Shipping Back to Us:
The time it takes for your package to reach us depends on your location and the shipping method you choose. We recommend using a trackable shipping service to monitor your return.

Inspection at Our Facility:
Once your returned item arrives at our facility, we conduct a thorough inspection to ensure it meets our return eligibility criteria. This inspection typically takes 2 to 3 business days from the date of receipt.

Refund Processing:
After the inspection is complete and your return is approved, we initiate the refund process. This step takes approximately 5 to 7 business days.

Refund Reflected in Your Account:
Once we process the refund, the time it takes for the amount to appear in your account depends on your bank or payment provider. This usually takes an additional 3 to 5 business days.

Total Timeline:
From the date we receive your returned item, the entire refund process typically takes 7 to 10 business days. Please note that this is an estimate and may vary based on your bank or payment provider.

If you have not received your refund within the stated time frame, please:

  • Check with your bank or payment provider first, as they may have additional processing time
  • If the issue persists, contact us at [Insert Email Address] or [Insert WhatsApp Number] and we will assist you promptly

Total refund timeline: 7 to 10 business days from receipt of returned item.

 International Returns

For international orders:

  • Return shipping costs are the customer's responsibility unless the item is defective or wrong
  • Please ensure the return package is clearly marked as "Return" to avoid customs charges
  • We recommend using a trackable shipping method
  • We are not responsible for any customs duties or taxes on returned items
  • Refunds for international orders will be processed in the same currency as the original payment

 Contact Us for Returns and Cancellations

If you have any questions, concerns, or need assistance with returns or cancellations, please do not hesitate to contact us.

Email: info@swayamkartha.com

WhatsApp: 9591594539

Phone: 9591594539

We are committed to addressing your concerns promptly and ensuring your satisfaction.

SwayamKartha – Art of Being You.
We want you to love what you wear. If something isn't right, we are here to make it better.